Supervisor Skills Course

We learn about the ten essential elements for a Supervisor, how those elements might be achieved with examples using real life scenarios.

Learn how to build trust, create a supportive environment as a Supervisor or Team Leader and how to use coaching activities to enable your team to feel safe to take the right risks by learning from their experiences.

Learn the three types of communication and the requirements for effective communication. Understand how and why empathy helps our communication, how using open and closed questions helps us to find the information we need. Learn to use Active Listening Skills rather than just hearing the message of the speaker.

Learn how to prepare and support your team members during each phase of a shift; using effective communication, designating tasks, and coaching activities to motivate and monitor your team's handling of the shift. Learn about the essential elements of the closure and the wrap-up phase of the shift too.

Learn how to categorise challenges by their impact vs urgency, and understand how to proactively plan for foreseeable challenges moving forwards.

Learn the six key fundamentals expected of a Supervisor in terms of health and safety, and why mental health plays an important role. Understand what responsibilities employees also have, and how Presenteeism impacts your team and your shift.

Learn how to easily integrate into the team over the first few shifts. Understand the ten most important knowledge, skills and behaviours needed for a Supervisor to help you clearly identify where you are now.

All trainees receive a globally recognized & subject informative Certificate of Completion as proof of successfully completing the training. Certificates are permanently stored in your account, always accessible online, and downloadable in PDF format too.